Competitive Advantage Step #3:
Do you know there are five behaviours that predict how effective and productive a team is?
What if you could tap into these five behaviours for your team?
The five key behaviours that make teams highly effective and productive are Trust, Engaging in Productive Conflict, Commitment, Accountability, and focussing on Collective Results. We've been looking at these over several months, and we're up to Commitment.
The single most untapped competitive advantage is teamwork!
- Patrick Lencioni
So Commitment? What does that mean?
And why is your ability to engage in productive Conflict
so important in this?
Commitment is about decisions being made for the good of the team, and every person truly committing to those decisions. Achieving commitment involves working through conflict together and takes time, but the results are outstanding and speak for themselves.
True Commitment requires Buy In and Clarity.
People's ability to engage in productive conflict is part of both.
To get true buy-in to any decision, it is vital each person contributes to the discussion. This is where their ability to engage in Conflict is so important, and it can only work if there is Trust. Everyone needs to be able to say what they think - whether they agree, or disagree, what they like, what their concerns are. Is it a good idea, or are there other alternatives that may work better? How does it fit into the bigger picture?
If people don't weigh in when making decisions, they can't truly buy in.
And if people don't buy in, they won't truly commit to making it happen.
People may leave a meeting knowing what the decision is, but if they haven't bought in 100%, they won't necessarily work to make it happen. People will put in different amounts of energy. Some people may put in very little energy, others may put lots in initially then get discouraged since others aren't supporting them. Others may get angry because of the lack of progress, and others may actually work to actively undermine the decision. Using a tool like Wiley's Everything DiSC enables people to understand each other better and helps the whole process. None of this behaviour is necessarily deliberate - it is just the way human nature works.
If people truly understand and commit to decisions, then they will work much harder to make them happen.
Every person needs to have absolute clarity for each decision. As you work to achieve clarity, you may meet more conflict to work through as a team.
You need clarity on:
• How it fits with the overall aims of the team
• What it means for each person
• What action it requires for each person to make it happen
And also very importantly...
• What information to communicate to others
Knowing all these things helps with the buy-in too, and makes it much easier afterwards to work to make the decisions happen. People know what they have to do and why, who's involved, and everyone else involved also knows what needs to happen and why. There is clear communication, and everyone is on the same page.
• How good is your team at commitment?
• How clear are your decisions?
• How clear is your communication in the wider organisation of what is important and what people's roles in that are?
So what can you do to help your team truly work together, make the right decisions for the team, for the best results for the whole organisation, and to have everyone truly on board?
I am passionate about changing people’s lives and workplaces. I do this through helping people understand others, raising awareness of how behaviour and culture affects relationships, developing leadership and teams.
Contact me today 027 302 8628